1. Data Controller

Chongqing nieruo Technology Co., Ltd, is the data controller responsible for your personal data.

Contact Email: audiosupport@nieruo.com

2. Categories of Personal Data We Collect

A. Content You Provide

• Uploaded documents such as PDF and DOCX files
• Edited text content
• Submitted URL links for processing
• AI generated summaries and note content

B. Subscription & Transaction Data

• Subscription status
• Transaction identifiers processed by Apple App Store or Google Play

C. Device & Usage Data

• Device model and operating system
• Log data and diagnostic information
• Usage analytics
• Crash reports

D. Support Communications

• Email address
• Messages sent to customer support

3. Legal Basis for Processing (EEA & UK Users)

We process personal data under the following legal bases:

• Performance of a contract
• Legitimate interests
• User consent where required
• Compliance with legal obligations

4. How We Use Personal Data

• Analyze uploaded PDF documents and URL links
• Provide TTS speech synthesis services
• Deliver AI content summarization and Q&A
• Maintain and optimize service performance and user experience
• Ensure service security and prevent misuse and abusive behavior
• Respond to customer support inquiries

5. AI Processing & Third-Party AI Services

1. ListenX uses automated artificial intelligence technologies to process text, documents and web content to provide features including text-to-speech, natural voice playback, content summarization, AI Q&A, note-taking, and other content understanding related functions.
2. To deliver the above functions, certain user content may be securely transmitted to our trusted third-party artificial intelligence service providers. Such content may include user-input text, uploaded documents, parsed text from documents, webpage content extracted from submitted links, user questions, generated notes, and operational instructions required to complete relevant AI functions.
3. ListenX only shares information necessary to fulfill the functions requested by you. Third-party artificial intelligence service providers process relevant information on our behalf and are required to implement appropriate security measures to protect the content they handle.
4. AI-generated results, including summaries, answers, and text-to-speech audio, may be inaccurate or incomplete. You shall independently verify and judge before making important decisions based on AI-generated content.
5. Unless otherwise disclosed to you or permitted by applicable law, ListenX will not intentionally submit user content to third-party AI service providers for training their general artificial intelligence models.

6. Data Sharing & Service Providers

We may share personal data with trusted third-party service providers solely to operate and improve the Service. These may include cloud hosting providers, AI infrastructure providers, analytics services, and payment processors.

All service providers are contractually obligated to protect personal data.

7. International Data Transfers

If personal data is transferred outside the European Economic Area, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

8. Data Retention

We retain personal data only for as long as necessary to provide the Service and fulfill legal obligations.

9. Account Deletion & Data Removal

You can delete your account directly in the app by following this path:

Profile → Settings → Delete Account

After your account is deleted, your related personal data will be permanently deleted within 90 days.

If you experience any difficulty deleting your account, you can contact us at audiosupport@nieruo.com for assistance.

10. Your Rights (GDPR)

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

To exercise your rights, contact: audiosupport@nieruo.com

11. California Privacy Rights (CCPA/CPRA)

California residents have the right to request disclosure, deletion, or correction of personal information.

We do not sell personal information.

12. Data Security

We implement industry-standard safeguards including encryption in transit (HTTPS/TLS), restricted access controls, and monitoring systems.

13. Children's Privacy

The Service is not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

15. Contact Us

Email: audiosupport@nieruo.com